Samsung Customers Being Offered $100 Credit To Return Galaxy Note 7 In Fire Proof Boxes

The Galaxy Note 7 is dead on the market but Samsung continues to deal with issues with the phone. Now, Samsung has supplied fireproof boxes and safety gloves so customers can return Galaxy Note 7 phones. The phone were recently shown to have a dangerous fault which caused the unit to overheat.

Samsung’s new Note 7 Refund & Exchange program will let customers choose between the following: up to $100 bill credit if they exchange a Note 7 for “any Samsung smartphone,” or $25 in credit if they exchange a Note 7 “for a refund or other branded smartphone.”

Tim Baxter, Samsung Electronics America’s president and chief operating officer, said: “We appreciate the patience of our consumers, carriers and retail partners for carrying the burden during these challenging times. We are committed to doing everything we can to make this right.”

Here are some reactions from social media.

Samsung sends customers FIRE RESISTANT ‘recovery boxes’ and protective gloves to return their dangerous Galaxy Note 7 handsets.

— Ands Jeff ™ (@andsjeff) October 12, 2016

The #Samsung Note 7 return kit is really something. It comes with a thermally insulated box. Wonder how much that cost.

— TechGraphics (@ibreakz2025) October 13, 2016

If you’re not concerned about your Note 7’s battery catching fire, the return kit Samsung provides may change that.https://t.co/68HFBOOzPB pic.twitter.com/u5v8aWAp3O

— MBIE Digital (@MBIEdigital) October 12, 2016

Can’t wait for reports of Samsung’s fireproof return boxes bursting into flames while empty on the front of people’s porches.

— Jonathan Zdziarski (@JZdziarski) October 13, 2016

Not only have Samsung had to cancel the Note 7, but Royal Mail are refusing to accept the packages for return. Disaster.

— Rob Cresswell (@robcresswell) October 12, 2016

Cold dark nights are nearly here when a good hot stew and the family huddled round a roaring Samsung galaxy note 7 are order of the day

— the brigadier (@thebrigadier1) October 13, 2016

Samsung made a waterproof phone that catches on fire, is there a more deadly combination?

— MR TOO DAMN GOOD 2 U (@MRCRANER) October 13, 2016

Part of the company’s damage limitation will be an increase in marketing spend geared towards its Galaxy S7 series of smartphones, in an attempt to cushion the blow from its loss of its most expensive smartphone. Samsung’s stumble has opened the door to rising rival Huawei, nemesis Apple and the new threat of Google’s own-brand Android Pixel smartphones, according to The Guardian.

According to the New York Times, Samsung’s engineers were never able to get the phones to explode when they tried to recreate the fault.

“We are working with relevant regulatory bodies to investigate the recently reported cases involving the Galaxy Note 7,” was the only comment a Samsung spokesman was willing to make on the matter.

For more information on how to exchange a Note 7, U.S. consumers are asked to visitsamsung.com/us/note7recall to get carrier and retailer specific instructions on how and where to exchange the phablet.

Have you experienced issues with the Galaxy Note 7? Have you returned it yet to Samsung? Share with us your experience in the comments section.

Photo Credit: Source

Source: B2C