Year round Liz and Bill Farrell, a husband and wife team, work the dirt at Fat Stone Farm in Lyme, Connecticut with their two kids.
After making the move from cubicles to the great outdoors, the Farrells realized they loved growing fresh food, and creating healthy, farm-grown products ranging from elderberry apple shots to their own maple syrup.
Now—when you think of a typical farmer’s marketing strategy—you might picture a hand-painted sign at a local market, but Liz and Bill run a digital elderberry empire.
The couple started as Shopify merchants and then partnered with digital agency Webistry to take their business to new heights. They wanted to see better return on ad spend, and prepare for winter (their best sales season of the year).
It was a perfect partnership from the start, but nobody could predict that a combo of Unbounce landing pages, popups, a Shopify integration, and near obsessive audience building and retargeting on Facebook would:
- Lower cost-per-acquisition from $ 145 (at its highest) to just $ 1.55(!) for the company’s Elderberry Apple Shots and DIY Gummy kits.
- Increase return on ad spend for their Elderberry Apple Shot campaigns from 1.66X to an incredible 33.12X.
- Deliver a cost-per-lead for a sweepstakes campaign of just $ 0.51.
- See sweepstakes conversion rates from ad click to entry of up to 79.55%.
- And garner Facebook relevance scores of 8s and 9s.
Overall, with Webistry’s help, Fat Stone Farm tripled ROAS in just five months (December ‘16–April ‘17), and—via continued optimizations—reached returns of 33X over a year and three months.
Here’s their epic ecommerce story, and the paid media tactics that could work for you too.
Winter is Coming
Historically, sales of Fat Stone Farm’s Elderberry Apple Shots go up in winter to help fight off flu season. So in early winter 2016, Bill and Liz approached Jonathan Naccache, Co-Founder at Webistry to prep some advertising.
The agency discovered that they couldn’t look to AdWords for a huge win. The search volume for elderberries or related products wasn’t super high, and this approach simply wasn’t scalable. Instead, they needed to generate extremely targeted custom audiences on Facebook (which can be difficult because prospects on Facebook aren’t necessarily screaming about their love of elderberry – these prospects need to be uncovered).
In Webistry’s approach, each ad campaign would target a group of interests that could coincide with elderberry products. They’d target Facebook users who’s interests included: alternative medicine, natural remedies, homesteading, or those engaging with popular health blogs like Mother Earth News and Wellness Mama.
It took a lot of research, and as Jonathan says this is where the agency advantage comes into play: “having access to several strategic minds, resources and thorough research gets you a significant edge right off the start.”
The First Ad to Shopify Landing Page Combo
From December 2016 to January 2017, Webistry ran campaigns on Facebook targeting each of the audience segments they’d identified might be interested in the elderberry shots.
Here’s an example of some of the ads (corresponding to fall and winter seasons):
All elderberry apple shots ads led to this Unbounce-built PPC landing page, which converts at 4.7% (lifetime average conversion rate). A conversion in this case was a purchase via the ‘add to cart’ button):
And while the orange ‘add to cart’ button on the page looks deceptively simple, it’s actually where the magic happens. Instead of redirecting prospects to the brand’s Shopify store, Webistry fashioned custom javascript to make the button integrate seamlessly with Shopify and offer a slick, on-page checkout experience:
Two months into this campaign, return on ad spend was 1.66X, and cost-per-purchase was fluctuating between $ 19 and $ 145. Jonathan knew they could improve upon these early results and began targeting audiences of vegetarians, vegans, healthy eating aficionado, and homesteaders.
And so, in April 2017 the agency launched a new landing page campaign for smoothie lovers.
The idea was to position the elderberry product as the ideal ingredient to add to a smoothie. Here’s a sample ad used to launch this campaign:
And of course, the landing page this ad pointed to:
Beyond driving sales, the agency realized there was potential for lead capture here too (as a means of remarketing to especially interested prospects later), so they added an on-exit popup to this page. It offered up a free smoothie recipe book and integrated with a Mailchimp autoresponder.
With an 18% conversion rate, here’s the popup built in Unbounce:
The smoothie campaign helped drop cost-per-purchase down to ~$ 9.65, and Bill and Liz saw a return on ad spend of 3X from their initial investment after just five months of executing this strategy.
This was great, but Webistry wanted to help Fat Stone Farm stay present in their potential buyer’s world year round. They could lie low waiting for winter again all summer, or they could start developing highly refined retargeting and lookalike audiences to reach all year long.
The Sweepstakes That Raised the Stakes
In May 2017, continuing in the off-season, it was time to start preparing for their next winter. Fat Stone Farm was seeing major benefits from refined Facebook audience targeting, so Jonathan and the team extended this strategy with sweepstakes.
They used weekly sweepstakes as a means to gauge and track prospect’s interest in the products, then later in the winter, they created Facebook lookalike and retargeting audiences to get in front of similar groups of interested people regularly.
As Jonathan shares, this allowed the team to generate even better target audiences:
“Our goal was to create campaigns that helped us measure different levels of interest, and to identify these audiences by tracking every event with a pixel. We had a drip campaign setup, and non-winners of the first sweepstakes were given access to a second sweepstakes.”
That is – those who didn’t win each week were offered access to another sweepstakes prize (either the breakfast pack or gummy pack product). This helped introduce prospects to other Fat Stone Farm products and gauge interest for these versus a complementary offering like smoothies.
Here’s a sample ad for the sweepstakes:
And here’s the first landing page touchpoint:
If you didn’t win, you might be sent a second offer in the sweepstakes, with a chance to win an Elderberry Gummy Kit via the landing page below:
Of the people who clicked through on the Facebook ad and reached the first landing page above, 18.79% converted. Moreover, of the people who did not win the first sweepstakes, but clicked through the email announcing the second sweepstakes, 79.55% converted via the landing page.
Not only did this campaign collect over 15,000 relevant leads that Fat Stone Farm could remarket to year long with terrific offers, but it reduced cost-per-lead down to a mere $ 0.51.
Which brings us to…
Winter Season, 2018
After all the ad testing, landing page alterations, and lessons along the way, Webistry re-launched the sales campaigns using six months of audience-segmented data.
They launched the gummy kits as a standalone product landing page (vs. the sweepstakes page) and continued to sell the Elderberry Apple Shots. The best part? From January to March 2018 Webistry achieved the highest return on ad spend for Bill and Liz since starting to work with them: a whopping 33.12X.
Additionally, this season they saw the lowest cost-per-acquisition of just $ 1.55.
As Bill Ferrell says of the partnership with Webistry:
“These guys are worth every penny. Excellent results (very high CTRs, good CPA, [and] lots of new customers!). The Webistry co-founders are hands-on, creative, and keep tweaking throughout. Their attentiveness to the campaigns and my crazy ideas have exceeded my expectations month after month.”
Berry good results indeed.
Unbounce
No comments:
Post a Comment